More Care Early On Equals Better Outcomes – The New Benchmark for Workers’ Compensation Claims

Posted on 10.15.14

IRVINE, Calif. (October 09, 2014)– Early, proactive care from high-performing physicians produces superior outcomes at lower costs, according to information presented at the 2014 CAJPA Conference (California Association of Joint Powers Authorities), Sept. 16 – 19 in Lake Tahoe, California. Speakers Gregory Moore, M.P.H., President and CEO of Harbor Health Systems, a One Call Care Management company, and Douglas Benner, M.D., Chief Medical Officer of EK Health, presented both data and best practices to the audience of insurance-based risk sharing pool executives.

“The purpose of our study was to determine whether claims outcomes were impacted by delays in care, and whether accelerating care created unintended consequences,” said Moore. “The message here is that claims operations leaders need to look at practices or inefficiencies that are delaying care delivery and consider the financial impact of those delays. We feel strongly this opens further conversation around the evidence that identifying high-performing doctors and letting them practice assertive medicine produces the best outcomes, lowers costs and shortens claims duration.”

The findings demonstrated that the more aggressive approach to care by high-performing physicians had significant reductions in claim duration, indemnity costs and a lower incidence in litigation:

  • Reductions in claim duration from 13 – 20 percent
  • Reductions in indemnity costs from 19 – 61 percent
  • Reductions in litigation from 7.2 – 16 percent

The following best practices should be followed to realize those benefits from proactive, early care:

  • When you can, identify providers that have a trusted track record and treat claims aggressively in order to decrease claim duration and total claim costs. Data shows that the longer the delay in care, the longer the claim duration and cost.
  • Integrate best-in-class physicians with the use of evidence-based guidelines in outcomes-based networks. Remember, guidelines are not absolute barriers on whether to approve care earlier – the key is to understand the patient and not delay care that is already identified as needed.
  • Break down the barriers involved in care coordination for efficiency, better results and faster return-to-work.

The presentation included data from a Harbor Health Systems study on the impact of aggressive care. The study reviewed information for more than 700,000 claims for four procedures: ACL (anterior cruciate ligament) repair, knee meniscectomy, shoulder rotator cuff repair, and carpal tunnel injuries.

A white paper highlighting the impact of aggressive medical care in workers’ compensation is now available:

For more information, visit the Harbor Health Systems website

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About Harbor Health Systems

Harbor Health Systems, a One Call Care Management company based in Irvine, Calif., leads a revolution in medical networks that allows customers to build and manage a medical system based on quality performance of providers rather than the “lowest bidder medicine” that is typical of PPOs and HMOs. Harbor Health builds and manages outcomes-based medical networks, and supplies the tools, software and services to help their customers build, implement and optimize custom networks. With Harbor Health Systems, companies can identify physicians and other medical professionals who have exceptional skills in clinical, patient care and business management. By working with these healthcare professionals, payers and self-insured employers can greatly reduce the cost of care, complications, and time away from work. For more information, visit

About One Call Care Management

One Call Care Management (One Call) is the nation’s leading provider of specialized solutions to the workers’ compensation industry. One Call’s solutions enable faster, more efficient and more cost-effective claims resolution. One Call provides reliable, consistent connections to care with expertise in high end diagnostics, physical therapy and transportation services, post-discharge home care and durable medical equipment, dental and doctor specialty services, complex care management, and the language services required for today’s multicultural workforce. With a focus on injured workers’ needs across the continuum of care, One Call enables maximum medical improvement and superior outcomes. For more information, visit


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